FOLLOWING social media buzz on congestion at Phuket Airport and allegations of fees being charged to jump queues, the government today (June 3) said an automated passport control system will be unveiled there on June 13, according to Naewna newspaper.
Ms. Ploytalay Laksmisangchan, deputy spokesperson for the Prime Minister’s Office, said the government has investigated allegations circulating online about the congestion at immigration checkpoint of the southern tourist island’s airport to ascertain the facts and expedite solutions to improve efficiency during peak flight times.
It has been decided to officially launch an automated passport control system (auto channel/automated border control [ABC]) for outbound passengers on June 13 which will expedite the passport control process, reduce waiting times, and upgrade immigration services to international standards while accommodating the growing volume of passengers and tourists travelling through Phuket Airport.
This airport’s immigration checkpoint follows procedures and standards set by relevant government agencies with there being no policy of charging additional fees for preferential treatment, she said.
The airport focuses on convenience, speed, and safety to create a positive travel experience for passengers under the concept of “safety is the standard, service is the heart.”
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Phuket Airport. Above photo MNG Online, Front Page – Amarin TV
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